By accessing or using our website, users acknowledge that they have read, understood, and agree to be bound by these Terms and Conditions, as well as the Privacy Policy. These documents collectively govern the use of the platform and may be updated from time to time without prior notice. Continued use of the website following any updates constitutes acceptance of the revised terms.

The use of the website is also governed by the Privacy Policy, which explains how personal data is collected, used, and protected. By continuing to use the site, users confirm that they have read and understood the Privacy Policy and agree to the outlined practices. The Privacy Policy may change over time, so it is the user's responsibility to stay informed about its contents.

Users are responsible for maintaining the confidentiality of their account credentials and for any activity that occurs under their account. It is recommended that users do not share sensitive information, such as passwords or OTPs. If users suspect any unauthorized access or security issues, they should contact the support team immediately using the available contact options.

The website is dedicated to providing accurate descriptions of products and services. However, there may be occasional inaccuracies or typographical errors, including but not limited to pricing, availability, or product features. Additionally, visual differences may arise due to screen settings or variations in manufacturing batches. The website reserves the right to correct, update, or modify product information at any time, even after an order has been placed, without prior notice.

Orders placed on the website are subject to confirmation and may be canceled or declined for various reasons, including payment verification issues, stock limitations, or other factors. If an order cannot be processed, users will be notified through appropriate channels.

Shipping options, timelines, and applicable charges are provided during checkout. Delivery times may vary due to logistics availability, holidays, or other delays beyond the platform’s control.

The website may utilize cookies and similar technologies to support user sessions, analyze usage patterns, and enhance functionality. Users can manage their cookie preferences through browser settings. Disabling cookies may impact certain features or services on the website.

If you have any questions regarding these Terms and Conditions, please feel free to email us at snathani@luminoso.co.in or call us at +91 81695 44101 or +91 98202 22602. Our hours of operation are Monday to Saturday from 10:00 AM to 7:00 PM. Please note that we may not be available to respond to calls or messages on Sundays and public holidays.