Privacy Policy
This privacy policy explains how information may be collected, used, and stored while accessing or interacting with the website https://luminoso.co.in/.
Information Collection
The personal information we collect includes details that users voluntarily provide, such as their name, email address, contact number, delivery address, and payment information during account creation, checkout, or direct inquiries. Additionally, we may receive or store your IP address, browser type, device type, and the pages you visit, along with other analytical data collected through cookies or third-party tools.
Usage of Information
Collected information may be used to process orders or respond to user inquiries. It may also be utilized to facilitate communication with users regarding their interactions with the website. Additionally, the information may support basic website functionality and analytics.
Cookies and Tracking
Cookies and similar tracking technologies may be used to enhance user experience, monitor website traffic, remember user preferences, and support features such as login sessions and shopping cart functionality. These technologies help analyze user interactions and improve website performance. Users can manage or disable cookies through their browser settings.
Data Sharing
Information may be shared with third-party vendors, such as payment gateways, logistics providers, marketing platforms, or IT service partners, when necessary for processing transactions, fulfilling orders, providing customer support, or maintaining website operations. These third parties are usually granted access only to the data needed to perform their specific functions and are expected to handle this data following applicable privacy and security standards.
Data Retention and Security
Collected data may be retained for as long as necessary to meet operational needs, legal requirements, tax obligations, or regulatory guidelines. This includes information such as transaction details, account activity, and communication history. Retaining this information aids in resolving disputes, complying with regulations, and ensuring that our internal processes function smoothly. Adequate measures are typically implemented to protect stored information from unauthorized access, alterations, or misuse.
User Rights
If you have interacted with the site, you can request to see the personal information we have stored about you. You may also request changes to that information or request the deletion of certain details. In some cases, we may need to verify your identity before we can process these requests. Additionally, there may be situations where we are required to retain certain data, such as to comply with legal regulations, resolve disputes, or prevent fraud.
Policy Updates
This privacy policy may be periodically updated to reflect changes in legal requirements, service offerings, or internal data handling practices. Any revisions will be published on this page with a new effective date. Users are encouraged to review the policy from time to time to stay informed about how personal data is handled. Continued use of the website after changes are posted constitutes acknowledgment of the updated terms.